Privacy Policy

Van Isle Windows understands the importance of protecting your privacy. We are committed to ensuring that your personal information is used responsibly and only for the purposes for which you provide the information to us.

The personal information that may be collected includes:

• Your identity or contact information.
• Your credit or financial history.
• Your transaction history with our company.

This information may be collected in person, over the telephone, through the mail, or through an electronic medium such as by fax or electronic mail.

Van Isle Windows collects and uses your personal information to conduct our business and provide products and services to you. The information helps us to:

• Identify you and process your order for products and services.
• Deliver or install our products for you.
• Assess and update your credit worthiness.
• Comply with legal and regulatory requirements.

We may share your personal information. Allowing another party to have the knowledge that we possess about an individual constitutes a “disclosure of personal information”. In accordance with the Personal Information Protection and Electronic Documents Act, Van Isle Windows can disclose personal information under the following circumstances;

• Disclosure to a government agency in accordance with Federal, Provincial and Territorial legislation.
• Disclosure with the consent of the individual about whom the information pertains.
• Disclosure for the purposes for which the personal information was collected or for a purpose that is consistent with that intended purpose.

We will only collect and use your personal information for the purposes stated above or with your consent. We will adhere to high standards of confidentiality when collecting and using your personal information. We will make every effort to keep the information updated. Except as permitted by law, we will honour your request for access to your personal information.

You may decide that you do not want your personal information collected or used, and may refuse to offer it or consent to it’s use. If you decide to refuse to offer personal information, or you decide to withdraw or refuse to consent to your personal information being used, we may not be able to process your order for products and services.

We do not retain your personal information any longer than is necessary for us to provide the products and services you order or to comply with legal requirements. If your account is closed or becomes dormant, we are still required to retain your personal information for a period of time to allow us to answer inquiries, deal with disputes, or verify warranty claims.

You may review your personal information, and if you believe that the information we have is incorrect, incomplete, or obsolete please advise us in writing and we will make the necessary corrections as soon as possible. Requests for access to your personal information will be processed as quickly as possible, and will take no longer than thirty days.

Should you have any questions or concerns about our privacy policies or procedures, or if you wish to review your personal information, or make corrections or changes please feel free to contact us at:

Van Isle Windows Ltd.
404 Hillside Avenue,
Victoria, B.C. V8T 1Y7
Attention: Privacy Officer
Phone: (250) 383-7128
Fax: (250) 383-7271
Toll free: 1-800-361-2221